At HRC Kollect LLC (includes “us,” “we,” “our” or the “Company”), accessible from https://portal.payk1hc.com, we are committed to protecting the privacy of individuals (“you” / “your clients”) who visit our website, as well as any other media form, media channel, mobile website or mobile application, pay portal related or connected thereto (collectively, the “Platform”)and we adhere to applicable privacy and data protection laws in doing so.
We want you to completely understand what information we collect from you through our Platform, how that information is collected, how that information is used, stored and processed and how you can control the collection and/or use of information about you.
We also want you to completely understand how the information collected by you and uploaded to our Platform is stored and you can control and / or use the information collected by you of your clients.
This Privacy Policy describes the practices of the HRC Kollect LLC, its subsidiaries and affiliates regarding past and ongoing collection and use of information from visitors to our Platform. You understand and undertake that by agreeing to this Privacy Policy that you will also be subject to and be bound by similar obligations and privacy conditions as us while collecting and using your client’s information on our Platform.
This applies only to data collected through this Platform and not to any offline or third-party communications, unless otherwise specified. By accessing the content and services made available on this Platform (collectively “Services”), you are agreeing to all the terms and conditions of this Privacy Policy. This Privacy Policy is incorporated into and is subject to the portal.payk1hc.com Terms of Service. We maintain a separate policy in connection with the Health Portability and Accountability Act (“HIPAA”).
Any data collected by the application from U.S. consumers will be stored and processed exclusively on secure cloud servers located within the United States.
Information we collect
We may request or require you to provide personally identifiable information in order to access Services or engage in certain activities on the Platform. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point where we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name and identity information, email address, phone number, the contents of the message and/or attachments you may send us and any other information you may choose to provide.
When we create a profile for you in the Platform, we may ask for including but not limited to the following information.
Details we collect to create client profile – Client name, NPI, K1 Client ID, CLIA/License Number, Address, Logo, General contact details, Primary contact details, Secondary contact details, Customer service details.
Details we collect to create user profile – Full name, Email address and contact numbers.
(ii) Your clients’ information
In addition to the categories of personal data already described, we understand that you may collect and process the following categories of information in connection with the provision of billing, invoicing, and payment facilitation services for invoice data, including invoice amounts, billing descriptions, and issuance dates, CPT-level or service classification data submitted by your clients, payment status information, including pending, completed, failed, or refunded transactions, and dispute records, including communications, supporting documentation, and resolution outcomes.
Where disputes arise between you and your clients, the Company may process personal data and financial data relating to such disputes, including communications and supporting documentation where such data will be retained for the purposes of dispute resolution, legal compliance, regulatory requirements, and audit obligations.
We may collect “usage information” anytime you visit, view and/or interact with our Platform. Location data which includes the location of your device and may in some circumstances include precise geolocation data. Internet or other electronic network activity information, web browser and device characteristics. Information about how you use and interact with our Services.
Information you use to log in to your profile. Internet Protocol (“IP”) address, and unique personal identifiers (including device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique alias, other identifiers and similar technologies). This information may be used to operate, maintain, and improve our services, to secure your account, to personalize your experience. Your cloud access credentials, and other sensitive data are securely stored in our system, which employs robust encryption and access controls. Our team follows strict security protocols to ensure that only authorized personnel have access to this information, and it is never shared or disclosed to any unauthorized parties.
We also operate as a Platform facilitating interactions between you and your client. In this context, your may upload, submit, or otherwise provide personal data relating to your clients, and your clients may directly interact with the platform in connection with billing, payment, or dispute processes. We may share relevant data with third parties strictly for service delivery purposes, including: third party payment gateway providers for processing of payments; and third party integration service partners or system interoperability and service enhancement. All such disclosures are limited to what is necessary for the performance of the relevant services
Payments made through the Platform are processed through a third-party payment processor. Information to administer, manage, and fulfill the purchases and you make, may be collected by us or on our behalf. Such information may include payment information, credit card number, account authentication information, and contact information including your full name, billing and shipping address and email address. This provision shall also extend to payments made directly to you by your clients.
HRC Kollect LLC and any of its subsidiaries, affiliates, subdivisions in the USA, Singapore, Australia, Sri Lanka or overseas including but not limited to Healthrecon Connect LLC, HRC Consulting LLC, HRC SG Holdings Pte Ltd, HRC Technology Solutions Holdings Pte Ltd, HRC Technology Solutions LLC, Healthrecon Connect Pvt Ltd, HRC Labs Pvt Ltd.
How we use information stored on the Platform
We may use the information collected through our Platform in various ways, such as:
Consent to Receive SMS Messages – You consent to receive SMS messages (including text messages) from us, our agents, representatives, affiliates, or anyone communicating on our behalf at the specific number(s) you have provided to us, with service-related information, questions about your use of the Services, and/or even the profile and marketing information. By providing your phone number, you confirm it is your own and agree to receive text messages for both transactional and promotional purposes. You represent that you are permitted to receive text messages at the telephone number you have provided to us. Standard message and data rates may apply to all SMS messages. We may modify or terminate our SMS messaging services from time to time, for any reason, and without notice, including the right to terminate SMS messaging with or without notice, without liability to you. You may opt-out of receiving SMS messages from us at any time by replying “STOP” for our SMS reminders. You acknowledge that opting out of receiving SMS messages may impact your use of the Services.
Log Files
HRC Kollect LLC follows a standard procedure of using log files. These files log visitors when they visit the Platform. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other Platform, HRC Kollect LLC uses ‘cookies’. Cookies are small data files that are transferred to your computer through your Web browser. Cookies are used by most websites. These cookies are used to store information including visitors’ preferences, and the pages on the Platform that the visitor accessed or visited. The` information is used to optimize the users’ experience by customizing our Platform content based on visitors’ browser type and/or other information.
Certain features of our Platform require cookies in order to function properly. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our Platform features and services may not function properly if you set your browser to refuse cookies.
Google DoubleClick DART Cookies
Google is a third-party vendor on our Platform. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to our Website and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following
URL – https://policies.google.com/technologies/ads
We do not sell, trade or otherwise transfer to third parties your personal identifiable information. Any information provided to the Platform will be protected from loss, misuse, unauthorized access or disclosure, alteration or destruction.
However, we share your personal information with authorized third parties who assist us in operating the Platform, conducting our business or servicing you including, but not limited to, credit card payments and online support, as long as these parties are compliant with applicable data protection laws.
We may choose to retain your personal information to the full extent of any period provided by law and statute. We may also choose to delete your personal information from our databases after a required number of years and/or if the intended purposes for which we have collected your information are completed or is no longer relevant. We may release your information when we are required to comply with the law, enforce our policies, or protect the Company and other third-party rights, property or safety. However, non-personally identifiable information may be provided by us to third parties for marketing, advertising, or other uses.
Access to personal data within the Company is restricted based on role and necessity. The Company implements; role-based access controls to ensure that users can only access data relevant to their function; and internal data segmentation measures designed to limit unauthorized access, use, or disclosure of personal data.
Third parties with whom we share your personal information when providing Services
Service support partners:-
We work with the following types of third-party service providers who help us provide, maintain, and improve the Services:
Advertising partners
Some of the advertisers on our site may use cookies and web beacons and each of our advertising partners has their own Privacy Policy for their policies on user data.
We do not provide any personally identifiable information to these third-party ad servers or ad networks without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of HRC Kollect LLC.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on our Platform, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that HRC Kollect LLC has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
HRC Kollect LLC’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Security
We continuously invest in the latest technologies and best practices to maintain the confidentiality, integrity, and availability of your information. We have standardized enterprise-wide analysis of software-related threats within the organization and have prioritized the proactive improvement of threat coverage throughout the organization to ensure that there are no leaks of the data we collect.
We maintain reasonable administrative, technical and physical safeguards designed to protect the information that you provide on this website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet, and we are not liable for the illegal acts of third parties such as criminal hackers.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
We will not intentionally collect any personal information from children under the age of 18 through this Platform without receiving parental consent. If you think that we have collected personal information from a child under the age of 18 through this Platform, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
We may keep information and content in our systems, backup files and archives as follows.
Your Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at compliance@payk1hc.com call on +1 469-455-3833.
For the purposes of applicable data collection laws you shall also be considered as the Data Controller for your clients’ data. The Company does not assume responsibility for the underlying legality of the data collected by the Client. Where personal data relates to your clients, such clients may have rights under applicable data protection laws, including rights of access, correction, and deletion as morefully set out above. You as the data controller will need to process your clients’ requests in line with the provisions contained in this Policy. The Company will, where appropriate, assist you in responding to such requests in accordance with applicable law.
Changes to the Privacy Policy
If we make material changes to this Privacy Policy, we will notify you by email (if available) or by prominently posting a notice on our Platform prior to the change becoming effective. Using the Services means you accept this Privacy Policy as it appears at the time of your access. We want and encourage you to review our Privacy Policy and other policies on a regular basis. We will also provide appropriate notice and choices to you, by posting an announcement on the Website or sending you an email, based on the scope and extent of changes.
Contact Information and Opt-Out Requests
We welcome your comments, suggestions, and questions about our Privacy Policy and privacy practices. If you feel that we are not following this Privacy Policy, please contact us as follows.
Contact Information:
By email at compliance@payk1hc.com, support@payk1hc.com
By phone +1 469-455-3833We also welcome users’ requests not to receive certain forms of communication from us and third parties and not to have certain information shared with nonaffiliated third parties. If you prefer that we not disclose your personally identifiable information to nonaffiliated third parties, you may request us not to make those disclosures (except as required by law) by contacting us as described above. If you elect to opt out of certain disclosures, we may not be able to offer you certain services and products.
Please note that personal identifiable information does not include publicly available information that is lawfully made available to the general public from federal, state or local government records, widely distributed media or disclosures to the general public required by law.