HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.
We are looking for an Assistant Team Lead – Collections to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job.
Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Assistant Team Lead – Collections
Work Week:
Monday to Friday
Shift Window:
7:30 PM to 4:00 AM SLST (Night Shift)
Important: HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.
By applying, you acknowledge and agree to be available for in-person work five days a week if required.
Other Features:
Full-time
US calendar applicable
Responsibilities:
- Lead and manage the Collections team to achieve productivity, quality, collection, and client SLA targets.
- Plan and optimize team capacity, workload allocation, utilization, and productivity.
- Monitor A/R performance and ensure timely follow-up of outstanding accounts, with particular focus on aging accounts and timely filing requirements.
- Analyze A/R performance, identify root causes, and recommend improvements to enhance collections and reduce aging.
- Prepare and present operational and performance reports to management and client stakeholders.
- Ensure client requirements, queries, and deliverables are addressed within agreed timelines.
- Conduct quality audits and implement appropriate corrective actions to maintain operational standards.
- Ensure compliance with company policies, regulatory requirements, HIPAA, ISO, ISMS, PIMS, and applicable information security standards.
- Develop and maintain SOPs and support process improvement initiatives to enhance operational efficiency.
- Coach, mentor, and develop team members through ongoing feedback, training, and performance management.
- Address team and operational concerns and foster a high-performance culture aligned with company values and CREDO.
- Support change management, business continuity, and continuous improvement initiatives.
- Collaborate with functional leads and management to achieve operational and client objectives.
Qualifications/Criteria:
- 4–5 years of experience in the Revenue Cycle Management (RCM) industry, including experience at Assistant Team Lead level.
- Partially qualified in a degree or relevant professional qualification.
- Strong knowledge of RCM operations and collections.
- Demonstrated potential to lead and manage teams.
- Strong analytical and business acumen.
- Excellent communication and presentation skills.
- Ability to motivate, coach, and positively influence team members.
- Strong understanding of CREDO and commitment to organizational values.
- A continuous learning and process improvement mindset.