HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.
We are expanding our Health Tech team and are looking for an experienced Account Manager & Pre-Sales Consultant to support the growth and adoption of our Healthcare RCM products. This role sits at the intersection of customer success, account management, and pre-sales, playing a critical role in driving customer confidence, product adoption, and revenue growth.
You will lead product demonstrations for prospective customers, partner with sales during the pre-sales cycle, and actively engage with existing clients to track account health, communicate KPIs, and clearly articulate value realization and ROI.
This is a fully remote role supporting US customers, requiring strong communication skills, customer-facing confidence, and a solid understanding of healthcare RCM workflows.
Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Pre-Sales & Account Management Consultant: Healthcare RCM Products
Work Week:
Monday to Friday
Shift Window:
12:00 PM to 9:00 PM IST (Remote)
Other Features:
Full-time
US calendar applicable
Responsibilities:
Pre-Sales & Solution Consulting
- Lead and deliver compelling product demos tailored to customer workflows and pain points.
- Partner with Sales and Product teams during discovery, solution positioning, and proposal support.
- Understand customer requirements and map them to product capabilities and value propositions.
- Support RFPs, pilots, and proof-of-concept discussions as needed.
Account Management & Customer Engagement
- Act as a trusted partner for assigned customer accounts post-sale.
- Track customer health, usage trends, and adoption metrics.
- Conduct regular business reviews (QBRs) and success check-ins with clients.
- Communicate KPIs, outcomes, and ROI clearly to customer stakeholders.
Value Realization & Retention
- Articulate measurable business value delivered through the platform (e.g., efficiency gains, denial reduction, recovery improvements).
- Identify upsell and expansion opportunities in collaboration with Sales and Product teams.
- Proactively manage risks to customer satisfaction and retention.
Cross-Functional Collaboration
- Work closely with Product, Engineering, and Implementation teams to relay customer feedback.
- Support smooth handoffs between sales, implementation, and ongoing account management.
- Help influence product roadmap through insights gathered from customers.
Qualifications/Criteria:
- 3+ years of experience in Account Management, Customer Success, or Pre-Sales roles.
- Prior exposure to Healthcare RCM workflows (Denials, AR, Payments, Eligibility, Coding, etc.) is strongly preferred.
- Experience presenting software solutions to both technical and non-technical audiences.
- Strong communication, presentation, and stakeholder management skills.
- Ability to articulate business value, KPIs, and ROI confidently.
- Comfortable working in a US time zone in a fully remote setup.
- Experience working with healthcare providers, billing companies, or health tech SaaS platforms.
- Familiarity with CRM tools (Salesforce or equivalent) and customer success metrics.
- Experience working with KPI, ROI evangelism and data reporting to customers.
- Experience supporting pilots, POCs, or solution evaluations.