HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.
HRC Labs was established to lead the technological transformation of HealthRecon Connect (HRC). Propelled by the deep domain expertise and industry leading service capability of HRC, HRC Labs focus on enhancing the efficiency of healthcare delivery through intelligent automation solutions for healthcare providers. Our tools sustainably improve clients’ operating margins and cash flows by compressing their working capital cycle and reducing their administrative burden.
We are currently looking for a Senior Associate – Customer Success to join HRC focused on Revenue Cycle Management (RCM) technology automations and solutions. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job. Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Senior Associate – Customer Success
Work Week:
Monday to Friday
Shift Window:
7:30 PM to 04:00 AM SLST
Important: HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.
By applying, you acknowledge and agree to be available for in-person work five days a week if required.
Other Features:
Full-time
US calendar applicable
Responsibilities:
- Collect essential information for go-live, including client NPI, logos, and other required assets.
- Prepare and complete documentation for SOPs, legal requirements (10DLC), and go-live processes.
- Set up and maintain comprehensive client profiles and related assets.
- Assist in pre-onboarding and onboarding calls, ensuring a smooth transition.
- Schedule sales calls and coordinate meetings.
- Provide follow-up support to maintain client engagement.
- Contribute to the development and structuring of the sales process.
- Address client concerns and collaborate with internal teams for resolution.
- Support sales-related activities when needed.
- Assist with business analytics to provide data-driven insights into revenue growth.
- Help manage development related inquiries, allowing for strategic decision-making.
Qualifications/Criteria:
- Bachelor’s degree in business management or a related field.
- A minimum of 3 years of experience in RCM is preferred.
- Strong proficiency in MS Excel and PowerPoint including data analysis
- Understands SaaS will be an added advantage.
- Proficiency in English, both written and spoken, is required.
- Previous experience in account management will be an added advantage.
