HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.
We are looking for an Assistant Team Lead / Team Lead – Post Onboarding Audit to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job.
Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Assistant Team Lead / Team Lead – Post Onboarding Audit
Work Week:
Monday to Friday
Shift Window:
3:00 PM to 12:00 AM SLST (Straddle Shift)
7:30 PM to 4:00 AM SLST (Night Shift)
Important: HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.
By applying, you acknowledge and agree to be available for in-person work five days a week if required.
Other Features:
Full-time
US calendar applicable
Responsibilities:
- Perform comprehensive post-onboarding audits for clients transitioned to Operations within the past 90 days.
- Verify that all client setup components – including payer enrolments, EDI/EFT configurations, provider credentials, and practice management system setups are accurate and fully functional.
- Review onboarding documentation, workflows, and communication trails to ensure adherence to standard operating procedures (SOPs).
- Identify process gaps, inconsistencies, or compliance issues and escalate them for corrective actions.
- Validate that all client-specific configurations (fee schedules, insurance mappings, clearinghouse connections, etc.) are properly integrated and tested.
- Collaborate closely with the Client Onboarding, Credentialing, Operations, and IT teams to address audit findings and ensure timely resolution.
- Track and report audit outcomes, trends, and recurring issues to support continuous process improvement.
- Ensure that all audit records are accurately maintained and updated within internal audit logs and reporting systems.
- Participate in calibration sessions and feedback discussions to standardize audit quality and maintain consistency across auditors.
- Provide recommendations for process improvements and contribute to SOP updates based on audit insights.
Qualifications/Criteria:
- Bachelor’s degree preferred (Healthcare Administration, Business, Accounting, or related field).
- Minimum 2 – 3 years of experience in U.S. healthcare revenue cycle management (end-to-end knowledge preferred)
- Experience in client account management, client onboarding, credentialing, or quality auditing is highly desirable.
- Strong understanding of payer enrolment processes, EDI/EFT setup, claim workflows, and practice management systems.
- Proficiency with Microsoft Excel, audit tools, and workflow management systems.
- Exceptional attention to detail and accuracy.
- Strong analytical, problem-solving, and organizational skills.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple audits simultaneously.
- High integrity, confidentiality, and professionalism.
- Collaborative mindset with the ability to work effectively across teams.