HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.
We are looking for a Manager – AR Collections (Hospital) to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job.
Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Manager – AR Collections (Hospital)
Work Week:
Monday to Friday
Shift Window:
7:30 PM to 4:00 AM SLST (Night Shift)
Important: Role requires employees to work on-site five days a week, from Monday to Friday, to support client deliverables, collaboration, and business operations.
By applying for this position, you acknowledge and agree to work from the office five days a week.
Other Features:
Full-time
US calendar applicable
Responsibilities:
- Provide leadership, mentoring, coaching, and guidance to build and maintain a high-performing collections team.
- Ensure collection turnaround time (TAT) and productivity targets are consistently achieved.
- Monitor daily production trackers and oversee the performance of assigned client portfolios.
- Manage 30+ AR and ensure the team achieves the expected collection and payment targets.
- Maintain effective client communication and ensure timely responses within agreed TATs.
- Address and resolve client queries promptly while ensuring high levels of client satisfaction.
- Review portfolio performance, identify process gaps, and implement proactive improvements to enhance service delivery.
- Generate and share operational reports and management information (MI) with internal stakeholders, leadership, and clients.
- Analyze existing workflows, identify improvement opportunities, and implement best practices across the team.
- Set clear performance expectations, support goal setting, and drive achievement of organizational objectives.
- Ensure compliance with company policies, regulatory requirements, and service delivery standards, including HIPAA and ISO.
- Review and ensure adherence to Standard Operating Procedures (SOPs) and operational policies.
- Resolve operational issues in a timely manner and escalate critical concerns to senior management when required.
- Partner with HRBPs in recruitment, onboarding, performance management, employee development, promotions, and disciplinary processes.
- Plan staffing requirements, allocate work, and manage resource scheduling for new and existing projects.
- Ensure timely responses to internal communications during shift hours and external communications within client-defined TATs.
- Identify technical training needs and facilitate knowledge sharing and on-the-job training in collaboration with the Technical Training team.
- Foster a positive, high-performance culture by promoting and reinforcing the organization’s CREDO values and behaviors.
- ISMS: Apply information security principles and best practices to safeguard organizational information.
- BCMS: Understand business continuity requirements, recovery strategies, and critical process dependencies.
- PIMS: Ensure compliance with privacy regulations and data protection standards, including HIPAA.
- QMS: Support quality management initiatives and continuous process improvement using quality methodologies such as Lean and Six Sigma.
Qualifications/Criteria:
- At Minimum of 10+ years of experience in Revenue Cycle Management (RCM), including at least 06 years in a people & account management level role and recent 05+ years of hands-on experience in both hospital and physician billing (within Epic environment).
- Bachelor’s degree or HND in any discipline from a recognized university.
- Strong knowledge of end-to-end Revenue Cycle Management (RCM), with a strong focus on owning large-scale AR operations.
- Hands-on experience in both hospital and physician billing is required.
- Experience working with large, complex, multi-specialty hospital/health system environments – required.
- Strong expertise with Epic system is required.
- Excellent communication, interpersonal, and leadership skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to coach and develop teams while managing multiple priorities under pressure.
- Client-focused mindset with effective stakeholder management skills.
- Knowledge of HIPAA, ISO, and other applicable compliance requirements.
- Proficiency in Microsoft Office, particularly Excel and reporting tools
Required Key Performance Indicators (KPI)
- Collection Turnaround Time (TAT)
- Assigned Paid Rate / Collection Performance
- Daily Team Productivity Target Achievement
- Quality Score (≥98% accuracy)
- Client SLA & Satisfaction
- Compliance (HIPAA, ISO & SOP adherence)
- Team Performance & Employee Development