HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka for five consecutive years and was adjudged one of the 40 Best Workplaces in Sri Lanka in 2021. HealthRecon is also a participant of the United Nations Global Compact.
We are looking for a Manager – Workforce Management to join our team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job. Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Manager – Workforce Management
Work Week:
Monday to Friday
Shift Window:
5.30 PM to 2.30 AM IST
6.30 PM to 3.30 AM IST
Other Features:
US calendar applicable
Responsibilities:
- Utilize WFM technology and processes to accurately determine staffing requirements.
- Predict staffing needs based on business growth and additional volumes.
- Create detailed hiring plans for each sub-function to consistently meet TAT and client SLAs.
- Assess the impact of proposed initiatives and automation, recommending appropriate staffing actions.
- Review client contracts for work scope and volume estimates to determine staffing needs for new clients or scopes.
- Collaborate with the hiring team to ensure timely recruitment for backfills and new hires.
- Analyse workforce data to support informed decision-making.
- Prepare reports on workforce efficiency, capacity, utilization, and other key metrics.
- Assess user productivity and ProHance utilization to identify and support the management of outliers.
- Generate reports on workforce efficiency and other relevant metrics.
Qualifications/Criteria:
- Bachelor’s degree from a university or equivalent.
- At least 3 years of prior experience in workforce management in an RCM and WFH setting is a must.
- Strong analytical and computer skills with excellent knowledge of Microsoft suite of products (MSWord, Advanced Excel, Outlook, Power Point, Visio).
- Expert level Excel skills (VBA).
- Experience in SQL.
- Track record of designing and being accountable for the delivery of a global workforce management strategy.
- Deep understanding of workforce planning, tools and methodology.
- Strong verbal and written communication skills.
- Exceptional organizational skills and impeccable attention to detail.
- Experience working within strict and brief timelines.
- Ability to work under pressure.
- Interpersonal skills.
- Strong leadership and people skills.
