HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® Sri Lanka since 2018 and was adjudged one of the 40 Best Workplaces in Sri Lanka by Great Place to Work® Sri Lanka in 2021. We are also a participant of the United Nations Global Compact.
We are looking for a Specialist / Senior Executive – L&D (Trainer) to join our Learning and Development team. Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job.
Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy:
Specialist / Senior Executive – Learning and Development (Trainer)
Work Week:
Monday to Friday
Shift Window:
8.00am to 5.00pm IST / SLST
(may require occasional adjustments to start and end times to meet client needs/deliverables)
Important: HealthRecon Connect currently operates under a hybrid work arrangement, with the number of remote workdays varying by team. However, depending on client deliverables and business needs, employees may be required to work on-site for all five weekdays.
By applying, you acknowledge and agree to be available for in-person work five days a week if required.
Other Features:
US calendar applicable
Responsibilities:
- Develop comprehensive training programs focused on enhancing communication skills, including verbal and written communication, active listening, conflict resolution, and presentation skills.
- Create and implement behavioural training modules aimed at improving interpersonal skills, emotional intelligence, assertiveness, resilience, and teamwork.
- Collaborate with trainers and subject matter experts (both in-house and external) to organize and facilitate training sessions.
- Support the development and updating of training materials and resources.
- Ensure training content aligns with learning objectives and is engaging and effective.
- Coordinate internal and external training sessions, including venue management, scheduling, and Arrangements (when applicable).
- Facilitate engaging and interactive training sessions using a variety of methodologies such as workshops, role-playing exercises, simulations, case studies, and e-learning platforms.
- Adapt training techniques to meet the diverse learning styles and needs of participants, ensuring a positive and impactful learning experience.
- Conduct thorough needs assessments and skill gap analyses to identify training needs within different departments and levels of the organization.
- Evaluate the effectiveness of training programs through participant feedback, performance metrics, and post-training assessments. Continuously refine and improve training content and delivery based on feedback and outcomes.
- Evaluate, select, and manage relevant vendors and tools for learning and development programs and initiatives (where appropriate).
- Collaborate closely with HR business partners, department heads, and other stakeholders to align training initiatives with organizational goals and strategic objectives.
- Provide individual coaching and consultation to employees seeking to improve specific communication or behavioural skills, offering personalized development plans and constructive feedback.
- Manage calendar invitations, participant communication, and pre-training logistics.
- Assist in gathering and analysing feedback from training sessions.
- Maintain accurate records of training activities, including attendance, evaluations, and outcomes.
- Prepare comprehensive reports and presentations for management to demonstrate the impact and effectiveness of training initiatives on employee performance and organizational success.
Qualifications/Criteria:
- Holds an Bachelor’s degree in a relevant field from a recognized institution/university.
- Proven experience (3 years) as a communication trainer, behavioural trainer, or similar role, with a strong track record of designing and delivering successful training programs.
- Certifications in Training and Development is an added advantage
- Expertise in communication strategies, behavioural theories, adult learning principles, and training evaluation methods.
- Excellent facilitation, presentation, and interpersonal skills with the ability to engage and inspire diverse audiences.
- Proficiency in MS Office Suite, learning management systems (LMS), and other training delivery platforms.
- Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously.
- Ability to thrive in a fast-paced, collaborative environment with a commitment to continuous learning and professional development.
- Preferred:
- Basic instructional design knowledge and familiarity with relevant tools of Exposure to the BPO/KPO industry.